This week, I learned that a downturn in engagement isn’t always a bad thing.
Every week, I document my Klout Experiment: a vain and foolish attempt to match Sarah Palin’s Klout score of 72 by January 1, 2013.
Generally, you’ll find me nerding out about all things Social Media, but I’m also looking for full-time work in Social Media. So, reading recent articles on the importance of Klout and other social scoring tools in recruiting got me thinking about the ways in which we determine our online influence.
Each week, I record the results of my Klout Experiment in a weekly social media engagement digest.
As we learned last week, my efforts to increase frequency across platforms proved ineffective, reducing my score to 60 from a glorious, glorious 61.
This week, I’ve actually managed to damage my score further, as I’m left this week with a measly score of 59!!!
After discovering my score decrease and short-circuiting my Macbook with bitter, bitter tears, I took a moment to re-consider the weight online brands put on their social influence scores..
What I realized is that a Klout score only reflects a small snapshot of my network’s engagement. So what if I miss the mark one week? Presumably, the measly 59 Klout points worth of engagement is from people who’ve enjoyed my overall online persona, before this week. Those followers will stay with me unless I start posting way too much on social media or I post something that really pisses them off.
The conclusion I came to about my decreasing Klout score applies to businesses, too: wavering metrics don’t mark failure, but a learning opportunity. And the fans who stick with you are the most evangelical, and thus the most likely to help you reach future benchmarks.
How have you or your company leveraged a bad week?